Personality Development & Communication skills -II (BBA-112) May 2009

Note: Q1 is compulsory. Attempt any four questions from the rest.

Q1. Answer the questions given below:- (3X5=15)
(a) Effective Listening
(b) Voice Modulation in effective listening
(c) Difference between debate and discussion
(d) Electronic Resume
(e) Role of technology in effective presentation

Q2. What is a Formal Report? The Marketing Director of a fast moving consumer goods company is worried about declining sales. You as a marketing manager for your region are required to investigate the matter and report it to the marketing director. Draft a report. (15)

Q3. What are the barriers to effective organizational communication? Explain Briefly. How can these be overcome?(15)

Q4. What is a Resume? Suggest guidelines for preparing a good resume.(15)

Q5. What is Group Discussion? Suggest various techniques to make effective participation in a group discussion.(15)

Q6. What are the characteristics / qualities of an effective leader?(15)

Q7. What are the steps involved in effective presentation? What are the factors that may affect the presentation?(15)

Q8. What are the skill’s tested in an interview process? What are the merits and demerits of stress interview?(15)